Required skills

communication skills to

determine and confirm information using questioning and active listening as required

relate to customers

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to

perform calculations related to achieving required outcomes

use computer applications word processing spreadsheet database specific purpose computer systems to assist in achieving required outcomes

access and update records electronically

access web based information services

literacy skills to read and interpret documentation from a variety of sources and record and consolidate relevant related information

research and analysis skills for accessing and interpreting relevant information

organisational skills including the ability to plan and sequence work

Required knowledge

application of Financial Services Reform legislation

organisation or industry sector policy wording

organisation policy procedures underwriting guidelines and authorities

organisation products

industry market position relative to productline of business

industry sector compliance requirements such as the General Insurance Code of Practice

Insurance Contracts Act Insurance Agents and Brokers Act Trade Practices Act other statutory requirements

interim cover as it relates to expiry of contracts and cancellations Insurance Contracts Act ss

OHS requirements

reinsurance treaty and facultative policies

relevant common law legal systems and procedures

risk prevention methods and application

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

understand and apply all relevant legal obligations and organisation procedures when identifying and evaluating risks for renewal business

maintain and apply sound understanding of relevant organisation products and services

follow relevant underwriting guidelines and procedures

identify and investigate risk as it relates to renewal business in accordance with underwriting and organisation guidelines

document risk assessment data in accordance with organisation guidelines

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to organisation records

access to organisational policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Client history may include:

Reports may include:

Legislative and compliance requirements may include:

Sources of information may include:

Risk acceptance criteria may include: